New Delhi: Tata Consultancy Services (TCS) Chairman N. Chandrasekaran has said that artificial intelligence (AI) will play an increasingly significant role in the company’s future, predicting that the day is not far when TCS could have as many AI agents as human employees. His remarks come at a time when the global technology industry is rapidly adopting AI-driven solutions, raising questions about the future of traditional employment models.
Speaking at the company’s Annual General Meeting (AGM) on Tuesday, Chandrasekaran emphasized that TCS is not planning layoffs despite the growing influence of AI. However, he acknowledged that hiring across the information technology sector is likely to slow as automation becomes more deeply integrated into business operations.
“If the company has half a million employees, the day is not far when the company will have half a million AI agents,” Chandrasekaran said, highlighting a future where human workers and AI systems collaborate to deliver services and drive innovation. According to him, the workforce of the future will consist of both employees and intelligent AI agents working side by side.
The comments are particularly significant because TCS is India’s largest IT services company in terms of both market capitalization and workforce size. The Indian IT industry, valued at approximately $315 billion, has been facing concerns over how AI could impact its labour-intensive business model. In addition, geopolitical uncertainties and cautious spending by global clients have contributed to slower growth and hiring across the sector.
While Chandrasekaran stressed that TCS is not considering workforce reductions, he admitted that AI agents will increasingly perform tasks that are currently handled by employees. He described this as a natural transition that companies, industries, and even countries will need to navigate in the coming years.
At the same time, he expressed optimism about the opportunities AI could create. According to him, technological transformation is expected to generate new job roles, skills, and business opportunities as organizations adapt to changing market demands.
TCS has been aggressively investing in artificial intelligence and related technologies. The company recently launched a dedicated business unit aimed at helping enterprises build AI-native Global Capability Centers (GCCs). Its annualized AI-related revenue crossed $2.3 billion during the quarter ended March 31, reflecting strong demand for AI-enabled services.
Chandrasekaran also projected that by the end of the decade, AI will be integrated into every aspect of the company’s business, with 100 percent of TCS revenue expected to have an AI component.
